" Hi Jim, Thanks for the email. We couldn't be more pleased with our new home or your team. We have had an absolute wonderful experience and have told everyone we know about how great it has been (and of course we are trying to convince a few friends to build with you in Prairie Brook!). Just as promised during the initial meetings with you and Ben, your team is definitely committed to customer satisfaction and a quality product. Joel has been absolutely wonderful to work with. The weekly email updates have been so nice to keep us informed as to what is done and what is coming up. He is always quick to either answer the phone or return phone calls, generally within the hour. Each time we have brought something to his attention (always minor), he has been one step ahead of us and already has someone scheduled to fix/change. For example, he knew that we were having our meeting with Brad for networking/security/sound and made it a point to stop by during the meeting as he thought there might be some questions for him and it saved everyone time and was very much appreciated by all. As this was our first build, we really appreciate the way Joel has taken his time to explain each step of the process with us, to lay out all of the various options, and often times has better suggestions for things we wouldn't have otherwise thought of (such as placement of the built-in ironing board). And his knowledge of what is or isn't allowed under code (or by the subdivision) is excellent. We never feel rushed during phone calls or meetings with him and he has been very quick to suggest a meeting if we have a few items to discuss and has been flexible and met us at whatever time/day is most convenient for us. Joel is very organized and it is amazing that he can recall the smallest details about our build, when things are scheduled, and what needs done. He quickly gained our trust and we haven't had a moment's concern that everything would be done, and be done well. And I don't want to speak too soon, but it looks like he just might beat this baby!! I just can't say enough nice things about Joel, you have hired a quality construction manager that is an excellent representative of your company. We have heard frequent comments from relatives, friends, and coworkers about how we must be the only people building right now in this economy and from the activity in the neighborhood, that couldn't be farther from the truth. And we aren't surprised to see that most of those homes are James Engle homes. We have spoke to several different people in Prairie Brook that have built with you and all have glowing things to say, which after finishing the build and living in the house for awhile, speaks volumes about the reputation of your company. We are very excited to be so close to the end of the build, are extremely pleased with our home, and can't wait to move in (even though I think we're going to miss Joel!). Everything has been just as promised, if not better. You should be very proud of your team. Thanks, Ashlee"