Homeowner stories.

Every single issue was met with collaborative problem-solving, and you always made sure things got done correctly. Solomon deserves so much of that credit and we really enjoyed working with him. That took so much stress off our plate, and the level of professionalism from everyone involved truly shone through. … We never experienced decision fatigue, largely because of the thoughtful process you’ve curated to make creating a custom home manageable and exciting rather than overwhelming. Your guidance, expertise, and top-notch communication made this an experience we will cherish, and it adds so much extra character and life to the house.

I have built 8 homes in 4 different states with 8 different builders in 14 years. … Ben Tarwater and Dave Parks have been the two best individuals I have encountered as a homeowner in this business of building homes. They are quick to respond, quick to take action and are very empathetic even when small conflicts arise. They work hard to provide a quality product and experience.

Our house turned out just like you said it would with no surprises. Your honest, straight forward approach made it easy for us to feel comfortable that you would deliver on your vision. Gregg is a great person, very kind, caring and dedicated to keeping the build personal to our desires. He was very good at keeping us aware of cost before decisions were made. … We could not be happier with our experience, and our new home.

Brian was always there to provide great communication and do whatever was in his control to keep things on track. His many years of experience was invaluable and we counted on his recommendations for many decisions we made when it came to building our new home. Every step of this journey we were reaffirmed that we made the right choice to build with James Engle.

I can’t give Gregg enough praise or thank him enough for all he did. … The most telling situation was after we already closed on the house. He saw a factory direct truck outside our home to deliver our washer and noticed no one was home (late morning on a weekday) and we were running late. Without any obligation to help he called us to see if he could lend a hand by letting them in and supervising the installation. He even continues to contact us asking if everything is moved in and checks the lawn to ensure its roots are taking hold.

We have had a great experience with the whole James Engle Family from all your help and guidance on building for the first time to all the contractors and suppliers to Dave with his patience and all that he has helped with as I know we've had a lot of changes and questions. I honestly say that this has been a great experience and we have recommended James Engle to so many of our friends and family.

This is my first house so I was really nervous when I signed the contract. But since then it has been a wonderful experience. Kim helped me to understand some of the basics while I was deciding on a layout. The selection process was well planned and the vendors that we worked with are really good as well. … Dave is very responsive and wants to do it right.

Angie has to be the best at this job. She scheduled all of the required work and ensured that the sub-contractors did the repairs as scheduled. Angie followed up each repair and did not stop until the job was completed to our satisfaction. … The best compliment I could give about your company and people would be that we would recommend James Engle Custom Homes to any home buyer and we would definitely buy another home from you if we were ever in the market again.

This experience has been awesome! My children are very excited to be in such a wonderful home in an excellent neighborhood. We appreciate all of your hard work and we will be sending lots of customers your way!

We cannot thank you enough for everything you did to make our move from one house to another so successful. Your professionalism and attention to detail earned our confidence. But your kindness and fun personalities locked in our excitement!

Anytime we dealt with someone from James Engle, they were extremely professional & made us feel as if our home was just as important to them as it was/is to us. On the rare occasion that an unsatisfactory issue arose, there was always someone there to proactively make us aware of the situation & inform us of the steps that were being taken to rectify it before we discovered it ourselves. Each of you made building our home an enjoyable experience and something we will make known to anyone we come in contact with looking to build.

Joel has been absolutely wonderful to work with. The weekly email updates have been so nice to keep us informed as to what is done and what is coming up. He is always quick to either answer the phone or return phone calls, generally within the hour. Each time we have brought something to his attention (always minor), he has been one step ahead of us and already has someone scheduled to fix/change. … He quickly gained our trust and we haven't had a moment's concern that everything would be done, and be done well.

James Engle Custom Homes has been an excellent builder for our new home. We appreciate everything that you've done for us throughout the process and your approach to home building. … You exceeded our expectations many times. The house looks great and we always look forward to coming home. … Bobby has been great to work with. We really appreciated his quick responses to our calls and e-mails.

Brent noticed that we had an outside leak, and called to get it fixed without needing to get involved. While fixing the leak is what would be expected, it was the fact that he was continuing to look into the house after we had closed that blew me away. … Brent never makes me feel that his helping is an imposition.

You guys exceeded expectations again and again. Joel was amazing. He kept us informed every step of the way and his level of customer service, knowledge and know how were incredible.

The plumbing company praised your company and said you're one of the few home builders who builds a quality home from start to finish, top to bottom, and who "actually stands behind his product." This was not the first time we've heard that comment from a contractor. It was the 5th time. We even heard it from our closing agent. I think this speaks volumes of your company.

Your “customer service” was exceptional and the entire process was better than we could have expected. … You truly hire great people. You have built a culture in your company you should be proud of. We have talked to several of our new neighbors who are still building and explained the JECH process and they are shocked by how open, customer focused and how readily information is shared.

We wanted to thank you for all of your hard work and time in building our home. We had heard horror stories about building, but that was not the case with your company. Because of you and Dennis the process was enjoyable and free from stress. Our home is beautiful and well built. Dennis and Carl did a wonderful job of listening to our needs and following through. Their customer service skills are unmatched. Thank you for giving us the home of our dreams.

Everything you have done from showing us the ins and outs of the house to suggestions and attention to detail has far surpassed our expectations. We just wanted to take a minute and thank everyone at JECH as well. Everyone who works for the company as well as suppliers have been fantastic to work with.

It has been a wonderful experience for us from start to finish and we are always eager to tell our friends about why we think James Engle builders are like no other... the absolute best! Joel has been fantastic. He is very easy to work with and understands what needs to be done to keep things on track and still satisfy picky customers (us). He takes a lot of pride in his work and the company and it shows through in every interaction.

Of course I haven't had any big problems and those little ones I have had, you guys have handled so quickly and professionally that I tend to forget that I had a problem at all. … We have never been happier.

From the first time we met you, we knew you and James Engle Construction were someone we wanted to work with, and more importantly, could trust. We truly felt like you were our partner throughout the process of selling our house and building the new one. I know it wasn’t always easy, but we appreciated your input and willingness to make things right. The house is great and we’ve been telling everyone about what a great job you and Dave did.

I wanted to reach out and thank you for all of your support, patience, work and information over the last year. I can't imagine going through the build and loan process without you at the helm. You were a consummate professional with a personal touch. From our initial visit I found you easy to work with, straight forward and willing to discuss options openly. … You have earned our business for a lifetime, though we hope to not be moving anytime soon.

In the beginning, during the conceptualization, Jim was open to anything. We modified the floor plan and he was open to our ideas … Communication was really good … Jim came out personally to make sure we were taken care of … Dennis, very responsive; Trish, very helpful and timely; Jim, extremely easy to work with and had good ideas.

When we were in the building process it couldn't go fast enough, but it was so nice to have peace of mind that you all would take care of anything that needed to be done. Thank you for that. … You and your team have been phenomenal throughout the entire 7 months we have worked with you.

We had other builders to choose from but word of mouth and the quality from the homes JECH finishes was all it took. We are glad we chose the right builder. … We had the most interaction with Brett and he is a great asset to your company and he was fun to work with which helped a lot and he also came through on anything and everything that would come up.

Our family situation is unique with having a child with special needs and we want to thank you for being patient and understanding throughout the process of making our new home compatible and safe for our daughter. From the very beginning, your team researched with us, brain-stormed with us and most of all, was very compassionate. … We look forward to many years in our JECH and would refer you all to anyone.

The vendors are very kind and patient and knowledgeable. I have also enjoyed working with Bobby and Ben. We have had the opportunity of meeting some of the crew members from rough-in, hvac, plumbing and electric and they have all treated us kindly.

We had the team in our home today, making a handful of minor repairs, and again (as during the six-month review), everyone was friendly, professional and easy to work with. … We very much appreciate JECH's commitment to its customers and we feel lucky to be among them. … Mark has been a real pleasure to work with. He clearly works around the clock to make sure homeowners' needs (and wants) are met. He is knowledgeable, professional, dedicated and kind -- you've found a real gem and we are eternally appreciative of his commitment to our home (and to our satisfaction).

The building process has been very smooth and we appreciate how you have always quickly responded to our questions and guided us along the way. … Please also know that the vendors we have worked with have been wonderful. They were all very knowledgeable and made the selection process easy. … The house is absolutely beautiful and we are beyond excited to move into our dream house!

John: No matter what the issue, I feel it was never us working against each other. I always felt your team understood our concerns and helped to address in a fair manner.

Valerie: Gregg was absolutely wonderful to work with. … We couldn’t be happier with the end result and wouldn’t hesitate to share our positive experience!

We are so thrilled with the house! Couldn't ask for a better experience. To say you all have this down is an understatement. The different trades have done a fantastic job and we really appreciate their hard work. You have put such great people in place and it shows in the final product.

However we can’t even put into words how appreciative we are to Gregg for all the work and time he gave us. His attention to detail is amazing. He always addressed any concerns we had immediately. We were kept updated constantly and he was always accessible. This is the third home Dick and I have built and by far the best experience we have ever had.

Making the amount of decisions that come with a new home could have easily been overwhelming but each and every vendor made the experience a blast and helped us pull everything together making our new home look amazing! … Gregg's attention to details was a blessing and made us at ease watching each step of the process. … If the time comes for us to build again we will without a doubt pick the fabulous team at JECH.

The Engle team has been experts at communicating to us and the contractors on each of our very specific requests and dealt with errors expeditiously. … This is our 5th home purchase and I am blown away at the level of extra care given compared to previous "normal/not bad" experiences. … Rarely was I able to identify an issue Gregg did not already have a plan to fix. … The Engle team has outdone themselves and we'd be honored to build with them again.

Having been a custom builder years ago and watching JECH grow over the years made the decision worth it for us to select JECH to build our house. The attention to detail, quality and craftsmanship … made the building experience stressless and worth it. We were also impressed when mistakes were made JECH already was aware and working on getting it fixed. … Please let James know we are truly amazed with the company, staff and contractors because everyone was so professional and courteous.

After our first year in our second James Engle Home, we just wanted to reach out and say thanks! We really enjoy working with James Engle’s staff and have always had great experiences on both of our homes. Peyt has taken care of us twice now in the last seven years, and he’s the best. Barbie and others are always very responsive to questions/inquiries.

I love this house. We wouldn’t have our dream home if it wasn’t for you and your team. Dave was incredible, we couldn’t have asked for a better project / construction manager and communicator. He is one of the most calm and efficient project managers that I have had the pleasure of meeting. Erin and Lindsay were on top of everything and did a fantastic job communicating. … You, your team, and your vendors are all top notch and we are so grateful that we got the opportunity to work with you all!

You were fair and honest through everything. We appreciate your input upfront, working with the vendors and Dave’s management of the build. He has been great throughout and extremely helpful. Please extend our thanks to the larger team and know that we appreciate everything that was done along the way to get us into our beautiful new home.